New Delhi: Consumers in Delhi are increasingly choosing digital modes to pay their electricity bills, with more than nine out of every 10 bill payments now taking place through online channels, according to data shared by the city’s power distribution companies.Data from Tata Power Delhi Distribution Limited (Tata Power-DDL) and BSES discoms shows a steady rise in digital payments over the past five financial years. At Tata Power-DDL, the share of digital transactions increased from 83.4% in financial year 2021-22 to 92.9% in FY 2025-26 — from 74.3 lakh to 1.1 crore — while non-digital transactions fell from 14.8 lakh to 8.5 lakh.The trend is similar at BSES, where digital transactions accounted for 85% of all bill payments in FY 2021-22 and increased to 93% in FY 2025-26. BSES Yamuna and Rajdhani recorded 1.8 crore digital payments in FY 2025-26, up from 1.2 crore in FY 2021-22, while non-digital transactions declined from 20.8 lakh to 13.1 lakh.At Tata Power-DDL, 17.6 lakh consumers used digital modes to pay at least one bill in FY 2025-26 compared with 13.8 lakh in FY 2021-22. This represented 95.3% of all consumers who made at least one bill payment during the year, up from 89.8% in FY 2021-22. At BSES, the number of such consumers rose from 13.7 lakh in FY 2021-22 to 20.6 lakh in FY 2025-26, increasing the share from 84% to 93%.The overall customer base of the discoms has also expanded over the period. Tata Power-DDL’s active consumer base grew from 18.9 lakh in FY 2021-22 to 21.9 lakh in FY 2025-26, while BSES’ customer base increased from 47 lakh to 54.5 lakh.A Delhi govt official said the figures revealed that people had been increasingly opting for mobile applications, online banking, UPI and other digital channels over physical payment counters, indicating a gradual shift in consumer behaviour towards cashless and contactless payment options.Power minister Ashish Sood said, “The rapid adoption of digital services in the power sector reflects the success of PM Modi’s Digital India and UPI initiatives, which have transformed the way citizens access essential services.”According to Tata Power-DDL, nearly 70% of the customer requests are also handled through self-service channels, including its mobile app, website, WhatsApp, IVR, email and social media platforms. Consumers can register complaints, track service requests in real time, receive automated updates and access billing-related services without visiting customer care centres. BSES said around 85% of the service requests were raised digitally and most consumer interactions also took place through online platforms.