NEW DELHI: The Delhi government has approved a new legislation that seeks to make the time-bound service delivery of public services a legal entitlement, paving the way for a technology-driven system aimed at improving accountability and easing citizens’ access to government services.The decision was taken at a cabinet meeting chaired by chief minister Rekha Gupta on Tuesday, officials said.“Under the leadership of Chief Minister Rekha Gupta, the Delhi Cabinet has approved the Delhi (Right of Citizen to Time Bound and Ease of Delivery of Services) Bill, 2026, replacing the 2011 law with a modern, technology-driven legal framework for citizen-centric governance,” the Delhi CMO said in a post on X.Under the new Bill, every citizen in Delhi will have the legal right to receive notified government services within a fixed timeframe.The entire process will be digital, with an automatic escalation mechanism in place in case of delays.The legislation also proposes an independent grievance redressal system, including the creation of a Delhi Right to Service Commission, besides provisions for penalties to ensure accountability.Officials said the Bill seeks to promote transparent, technology-driven governance and is likely to be introduced in the upcoming monsoon session of the Delhi Assembly for approval.(With PTI inputs)
